Experience: Proven Experience.
About Company
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations, and functional services across the Group.
Job Responsibilities
- The role will be to design and develop the digital colleague experience for Barclays colleagues accessing HR Services whilst working across the full employee lifecycle to identify opportunities where we can impact the Employee Experience through design.
- You will take required business outcomes and design concepts and solutions that bring the digital colleague experience to life.
- You will be responsible for the delivery of design from concepts through to specifications to gain business agreement and partner with technical teams to deliver them.
- You will work with the wider EX team to provide inspiring leadership that embeds design and research as key enablers to the services HR provides.
- You will also be part of a wider group within HR that will focus on overall colleague experience design, not just the online experience.
- Constantly push for a customer-centric approach whilst delivering on required business objectives.
- Produce designs in line with HR ExCo vision and strategy.
- Work with the Head of UX to help define strategies to continually improve team practices, deliver increased value and promotion of the team beyond its current remit.
- Delivering designs for digital experiences, focused on user needs, for delivery within agreed quality, time and cost constraints.
- Full design lifecycle (research, sketches, wireframes, journeys, maps, personas, prototypes, etc.) to drive discussions, gain stakeholder approval and communicate development and testing requirements.
- Ensuring all outputs adhere to all relevant policies and standards e.g. channel, brand, design language, accessibility.
- Relevant years of experience of working in a similar UX role within a large organisation or agency.
- Be fully client focused at all times employing data to inform and validate designs decisions
- Be pragmatic with an ability to balance quality, cost and time in order to deliver business outcomes.
- Have succinct and efficient communication skills, including negotiation and influencing, with different audiences of both business and technical backgrounds, and a proven ability to achieve clear outcomes, consensus and resolve conflict.
- Ensure that best practices, trends and design paradigms are kept up-to-date in order to deliver fresh, relevant and industry leading designs.
- Have strong mentoring and coaching skills to support junior team members, and provide feedback and guidance where necessary
- Have excellent knowledge and understanding of UX and UI practices, and of utilisation of the core digital technologies e.g., including products such as the following, or similar to:
o Browsers: Google Chrome, Safari, Internet Explorer
o OS: Windows, iOS, Android
o Web Technologies: HTML, CSS, Bootstrap. Django, Angular, WordPress
o Design: Sketch, SuplimeText, Zeplin, InVision, Adobe Creative suite
o Programming Languages: Javascript, Python, PHP
o Databases: MongoDB, MS SQL/SQL Server, Oracle
o Other: BitBucket
Skills that will help you in the role:
- Be autonomous, proactive, adaptable and able to work both as part of a collaborative, multi-disciplined, agile team or alone as required.
- You insist on a deeper understanding of the problem before rushing into solutions, even if that sometimes means starting out with ‘just enough research’. You focus on the needs of the people using your products and services, but are able to understand the complexity involved in balancing them with the client’s organisational goals or technical constraints.
- You are a big–picture thinker but understand the benefits of making complex ideas simple through diagrams, concept maps, sketches or other visual thinking techniques. You enjoy working through ideas with stakeholders and colleagues and workshops are often your medium of choice. Your primary outputs are invariably physical rather than digital – such as walls full of post-it notes.
- You understand that success can often rest on the quality of communication. You prefer discussion over emails and documents. You pride yourself on expressing your ideas clearly and with a strong sense of purpose that encourages trust from your colleagues and stakeholders, whether that’s a conversation around a whiteboard, an innovative design concept or a strategy presentation in a slide deck.
- You do your best work collaborating within cross–functional teams and know that shared understanding is the critical factor in achieving a successful outcome. You instinctively share your findings and ideas with colleagues, peers and the community, and love to see them adapt and evolve as a result of constructive criticism.
- You know the best way to tackle complex problems is by remaining adaptable. You understand and respect the differences between the various research, design or development methodologies (such as JTBD or Agile), while not following any practice unknowingly. You have an array of techniques to draw upon, but focus on the outcomes of your work, rather than fetishise the way it looks or how it’s delivered.
Where will you be working?
- Chennai
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Company name: Barclays
Website: https://home.barclays/
Salary: As per industry standards.